Frequently Asked Questions

Registering on rs768 is straightforward. Visit the homepage, click the registration button, and fill in your personal details — full name, date of birth, email address, phone number, and residential address. Choose a strong password and accept the Terms & Conditions. Once submitted, you will receive a confirmation to your registered email. Account registration is only permitted for adults aged 18 or older, or the higher minimum required by the operator/license jurisdiction.

No — each individual is permitted to hold only one registered account on rs768. Opening multiple accounts, whether under the same or different personal details, is a breach of our Terms & Conditions and may result in all associated accounts being closed and any outstanding balances or bonuses being forfeited. If you have accidentally created a duplicate account, contact our support team immediately.

rs768 requires identity and age verification (KYC) before withdrawals can be processed. The primary accepted document for Pakistani users is a valid Computerised National Identity Card (CNIC) or a valid passport. You may also be required to submit a selfie or complete a liveness check. Proof of address may be requested in certain circumstances. All documents must be submitted through the secure HTTPS verification portal inside your account — never by unencrypted email.

Use the "Forgot Password" link on the login page. Enter the email address associated with your rs768 account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you no longer have access to your registered email address, contact our support team at [email protected] and we will assist you through a secure account recovery process after identity verification.

Minor details such as your contact preferences can typically be updated directly within your account settings. For changes to core information — such as your registered name or date of birth — you will need to contact our support team and provide supporting documentation to verify the requested change. Name changes may require a copy of an official document confirming the update, such as a revised CNIC.

You can request account closure at any time by contacting our support team at [email protected]. Any real-money balance remaining in your account at the time of closure will be returned to you through an eligible payment method, subject to standard KYC verification and withdrawal conditions. Pending withdrawal requests will continue to be processed. If you are closing your account due to gambling-related concerns, we strongly encourage you to use the self-exclusion option instead — see our Responsible Gambling page for details.

rs768 may support a range of payment options familiar to Pakistani users, including Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, Meezan Bank, Bank Alfalah, and general bank transfers, as well as certain cryptocurrency options. Payment method availability is always subject to what is shown in the cashier at the time of your transaction. The mention of any payment brand is for reference only — it does not imply that those providers endorse, support, or permit gambling transactions. Always review your payment provider's own terms.

Yes — deposits by Pakistani users are primarily processed in PKR (Pakistani Rupee), making it straightforward to manage your betting budget in a currency you are familiar with. Where any currency conversion is applied — for example, for certain cryptocurrency transactions — the exchange rate used will be that prevailing at the time of the transaction. rs768 is not responsible for exchange rate fluctuations between the time of deposit and withdrawal.

rs768 does not guarantee specific withdrawal timeframes, as processing times vary depending on the payment method selected, your current KYC verification status, and any operational review requirements. Generally, withdrawals to mobile wallets such as Easypaisa or JazzCash tend to process faster than bank transfers. If your withdrawal appears to be taking longer than expected, contact our support team with your transaction reference and we will investigate promptly.

Withdrawals may be temporarily held for several reasons: your KYC verification is pending or incomplete; you have an active bonus with outstanding wagering requirements; our security team has flagged the transaction for review; or the name on your payment account does not match your registered rs768 account name. In most cases, completing KYC verification resolves the issue. Contact our support team if you need clarification on why a specific withdrawal is on hold.

No — withdrawals must be directed to a payment account held in your own name, ideally the same method used for your deposit. Third-party withdrawals are strictly prohibited under rs768's Terms & Conditions and anti-money laundering obligations. The name on the receiving account must match your registered rs768 name exactly. Requests that cannot be verified against your registered details will be rejected pending further identity confirmation.

Yes — minimum and maximum deposit and withdrawal amounts apply on rs768, and these vary depending on the payment method selected. Current limits are always displayed in the cashier at the time of transaction — we recommend checking these before initiating a deposit or withdrawal. If your requested withdrawal amount exceeds the applicable maximum, it may be processed in multiple instalments at rs768's discretion. Contact support if you need guidance on specific limit tiers.

Yes — rs768 offers sports betting markets across a wide range of cricket events, including Pakistan domestic cricket, Pakistan Super League (PSL) T20 matches, ICC tournaments such as the T20 World Cup and ODI World Cup, and international bilateral series featuring the Pakistan national team. Markets typically include match winner, top batsman/bowler, run totals, and live in-play betting where available. Odds are updated in real time and availability depends on the event schedule.

Beyond cricket, rs768 covers a broad range of international sports including football (including major leagues and international competitions), tennis, basketball, kabaddi, badminton, snooker, UFC/MMA events, and eSports. The availability of specific markets varies by season and event calendar. Pakistani users frequently follow football and UFC events alongside cricket, and rs768 aims to provide competitive coverage across all these sports.

rs768's live casino section features real-time, professionally streamed table games hosted by live dealers. Available games typically include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, and various game-show style live titles. Baccarat and Teen Patti are particularly popular among South Asian players. The live casino is accessible on both desktop and mobile, making it easy to play from anywhere in Pakistan — whether you're in Karachi, Lahore, or Islamabad.

rs768 sports betting odds reflect the probability of a particular outcome and determine your potential payout. Odds are typically displayed in decimal format (e.g., 2.50), meaning a winning bet of PKR 1,000 at odds of 2.50 would return PKR 2,500 (including your original stake). Higher odds indicate a lower probability — and a higher potential return. Odds fluctuate in real time based on market activity and event developments, particularly in live in-play betting.

Slot games are digital spinning-reel games where you wager a stake per spin and win based on the combination of symbols that land across defined paylines. On rs768, slots range from classic 3-reel games to modern video slots with multiple paylines, bonus rounds, multipliers, and free-spin features. Each game has a stated Return to Player (RTP) percentage — a theoretical long-run figure — and a volatility rating that describes how frequently and how large wins tend to be. Always check the game's paytable before you start.

If an event is cancelled or postponed and not rescheduled within the timeframe specified in rs768's betting rules, any affected bets will typically be voided and stakes returned to your account balance. Specific rules depend on the sport and market involved — for example, cricket matches interrupted by rain may follow Duckworth-Lewis-Stern (DLS) rules for official result determination. Always review the applicable market rules before placing a bet on weather-sensitive events like cricket.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit amount — before any winnings derived from it become eligible for withdrawal. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place a total of PKR 100,000 in qualifying bets before withdrawing. Not all games contribute equally to wagering — check the specific promotion terms for game weighting details.

No — bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been satisfied. Attempting to withdraw before meeting the conditions may result in forfeiture of the bonus and any winnings derived from it, in accordance with the applicable promotion terms. Your account cashier will typically show your current wagering progress so you can track how close you are to meeting the requirement before requesting a withdrawal.

Welcome bonuses on rs768 are typically available to newly registered players and are triggered by making a qualifying first deposit above the stated minimum threshold. The specific steps — including whether an opt-in or promotional code is required — are detailed in the individual offer terms published alongside each promotion. Always read the full terms of any welcome offer before depositing, paying attention to the wagering requirement, minimum odds (for sports bonuses), game restrictions, and validity period.

Bonus abuse refers to behaviour designed to exploit promotional offers in ways that circumvent their intended purpose. Examples include opening multiple accounts to claim a promotion multiple times, placing low-risk hedging bets to meet wagering requirements without genuine play, or coordinating with other accounts to exploit offer terms. rs768 actively monitors for bonus abuse. Where it is detected, bonuses and associated winnings may be voided and accounts suspended. All promotions are intended for genuine recreational play only.

Yes — most bonuses on rs768 carry a validity period, within which the wagering requirement must be completed. The specific validity period varies by promotion and is stated in the individual bonus terms. Once a bonus expires, it and any associated pending winnings are typically removed from your account automatically. We recommend checking the validity period of any bonus when you claim it and prioritising its completion within the available timeframe.

Self-exclusion can be activated through the Responsible Gambling section of your account settings, or by contacting our support team directly — we will process the request immediately, around the clock. Self-exclusion periods start at 6 months, with options up to several years or permanent exclusion. During self-exclusion your account is fully suspended and cannot be reinstated until the exclusion expires and you pass a structured review. Permanent self-exclusion is irreversible. For full details, visit our Responsible Gambling page.

rs768 provides deposit limits, loss limits, wagering limits, and session time reminders — all configurable directly in your account settings. You can set daily, weekly, or monthly limits in PKR. Decreasing a limit takes effect immediately; increasing a limit requires a cooling-off period before the change activates, giving you time to reconsider. A cool-off period (24 hours to 6 weeks) is also available if you want a short break without full self-exclusion. These tools are there for your benefit — use them proactively.

rs768 uses HTTPS/TLS encryption for all data in transit and applies access controls to restrict personal data to authorised personnel only. KYC documents must only be submitted through our secure HTTPS verification portal — never via unencrypted email or general chat. We do not sell your personal data to third-party advertisers or data brokers. For full details on how your data is collected, stored, and protected, please read our Privacy Policy.

If you suspect that someone else has accessed your rs768 account without your permission, change your password immediately using the account settings, then contact our support team at [email protected] right away. We will place a security hold on the account while we investigate. You are responsible for keeping your login credentials confidential — do not share your password with anyone, including people claiming to be rs768 staff. rs768 will never ask for your full password via email or chat.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. rs768 does not claim to be licensed, authorised, or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. This is not legal advice. It is the sole responsibility of each user to understand and comply with the laws applicable to them in their jurisdiction before registering or placing any bet on rs768.

Absolutely not — rs768 has a strict zero-tolerance policy on underage gambling. You must be at least 18 years old, or the higher minimum required by the operator/license jurisdiction, to register or use the platform. If you suspect that a minor is using or has registered on rs768, contact our support team immediately. We will investigate and take immediate action. We also recommend using device-level parental controls to prevent young people from accessing gambling sites on shared devices.